Refund Policy

This Refund Policy outlines the cancellation and refund terms for QuickReview, operated by NG Technology LLC, a California limited liability company (“NG Technology LLC”, “we”, “us”).

1. Cancellation anytime

You may cancel your QuickReview recurring subscription at any time directly through the merchant dashboard or via the Stripe Customer Portal.

When you cancel, the cancellation takes effect at the end of your current monthly billing period. You retain full access to your stores, QR codes, poster downloads, and AI review drafting features until the end of that paid period.

2. Refunds are not prorated

Except where required by applicable law, all subscription fees are non-refundable and refunds are not prorated. We do not issue prorated refunds or billing credits for partial months, partial billing periods, or unused AI review draft allowances.

Stores added mid-cycle are prorated. When you add a store, or restore an archived one, during a paid billing period, the charge for the rest of that period is added to your next invoice. A store archived and restored within the same billing period is already paid for that period, so restoring it adds no charge.

3. Mid-cycle store archiving

If you archive one or more store locations during an active billing cycle, those archived stores will not be billed on future subscription renewal dates. However, fees already paid for the current billing cycle are not prorated or refunded.

4. 14-day Free Trial

New subscriptions include a 14-day Free Trial. A payment card is required at sign-up, but no charges are made during the trial period. If you cancel your subscription before the 14-day Free Trial concludes, you will not be charged.

5. Duplicate charges and billing errors

If a second checkout creates a duplicate subscription for your account, we cancel the duplicate and automatically refund its payments in full to your original payment method. A duplicate still in its Free Trial has charged nothing, so it is only cancelled.

If any other administrative or technical billing error occurs, such as a duplicate payment charge or a charge processed after your verified subscription cancellation date, we will refund the charge in full to your original payment method upon verification.

6. Discretionary refunds

Any other refund requests are reviewed on a case-by-case basis at our sole discretion, unless a refund is mandated by applicable statutory consumer rights in your jurisdiction.

7. How to request assistance

To request a refund review or report an unexpected billing charge, please contact our support team at:

Email: help@support.ng-technology.org

Please include the Google account email associated with your merchant profile along with the date and amount of the charge. We aim to review and resolve billing inquiries within 2 business days.

For further details regarding your account and subscription, review our Terms of Service and Privacy Policy.